Travel desk · India & outbound

A real person plans it.
Every rupee shown.

Viato is a full-service travel desk. Flights, stays, rail, road and complete holiday itineraries — quoted line by line, booked by a named consultant, and looked after from the first enquiry to the last leg home.

Reply within one working day · No charge to plan or quote

Sample quoteVT-4471
BOMMLE
MumbaiMalé
Party2 adults
Nights5
Board basisHalf board
ConsultantAssigned on brief
Indicative₹1,84,500
Illustrative only · Your quote is built to your dates
DELGOI4N beach·Family of 4
BOMDXB5N city·Couple
BLRMLE5N resort·Honeymoon
DELBKK6N package·Friends, 6
AMDSIN4N city·Corporate
MAACMB5N circuit·Family of 3
CCUKTM7N trek·Group of 12
HYDDPS6N villa·Couple
DELZRH9N rail·Family of 4
PNQIXB5N hills·Group of 20
1 working day
Quote turnaround
Named consultant
On every booking
Itemised ₹
No hidden markup
Support in trip
While you travel
01 · What we book

One desk for the whole journey.

Most trips break at the joins — the transfer that nobody booked, the visa that came too late. We hold all of it in one place, so there are no joins to break.

Flights

Domestic and international, on every major carrier and consolidator. Seats, meals and baggage sorted before you fly.

Hotels & stays

City hotels, resorts, homestays and villas — chosen against your board basis and budget, not a commission table.

Buses & rail

Sleeper coaches, Volvo routes and train reservations — including the connecting legs the big sites won't sell you together.

Holiday packages

Built around your dates and pace — not a fixed departure you have to bend your calendar to fit.

Group itineraries

Weddings, temple circuits, college trips and offsites. One rooming list, one payment plan, one point of contact.

Visa assistance

Checklists, appointment slots and document review before submission — so a form doesn't cost you the trip.

Travel insurance

Cover matched to the trip — medical limits, adventure activity, cancellation — explained before you buy it.

Corporate travel

Policy-aware booking, consolidated monthly invoicing and GST-compliant paperwork your finance team can file.

02 · How we quote

The quote is the whole story.

Aggregators show you a number, then find the rest at checkout. We send the breakdown first. Every line below appears on your quote, and nothing appears later that isn't on it.

Sample · BOM → MLE · 2 adults · 5NVT-4471
Base fareAirfare, both directions₹ 96,400
Room chargesHalf board, 5 nights₹ 71,000
Extra bedNot applicable₹ 0
Service chargesSpeedboat transfers, both ways₹ 9,800
Convenience feeOur planning and handling fee₹ 4,500
Other chargesGreen tax, payable on arrival₹ 2,800
Total₹ 1,84,500
Figures are illustrative. GST and, where the package crosses the statutory threshold, TCS under section 206C(1G) are shown as separate lines on your actual quote.
A

Our fee is a line, not a secret

The convenience fee is what we earn for planning, booking and holding the trip together. You see it before you commit, which means you can judge whether it's worth paying.

B

Taxes are quoted, not discovered

GST on the package and TCS on qualifying overseas spend are stated up front with the rate applied, so the amount you approve is the amount you pay.

C

Cancellation terms travel with the quote

Each quote carries the supplier's actual penalty schedule by date — what you lose if you cancel in week three is written down before you pay anything.

D

Pay how it suits you

Card, UPI, net banking or bank transfer. Larger trips can be staged — a booking amount to hold, the balance before documents are issued.

03 · Package options

Pick what's included.

Board basis is the single biggest swing in a holiday budget, and the one most people find out about too late. Choose it at the brief and the quote is built around it.

RO

Room only

The stay, nothing else. Best where you want to eat your way around the destination.

  • Accommodation
  • Taxes on room
  • Meals at your cost
HB

Half board

Breakfast and one main meal daily. The usual sweet spot for beach and hill trips.

  • Accommodation
  • Breakfast daily
  • Lunch or dinner
FB

Full board

All three meals. Sensible for remote resorts and fixed-route group tours.

  • Accommodation
  • All meals daily
  • Drinks at your cost
AI

All inclusive

Meals, selected drinks and most on-property activity. One number, few surprises.

  • Accommodation
  • All meals daily
  • Selected beverages
04 · How we work

Four steps, in this order.

No call centre queue, no bidding war between agents. A brief comes in, a consultant takes it, and the same person stays with the trip until you're home.

Leg 01

You send a brief

Dates, destination, who's travelling and roughly what you want to spend. Three minutes on the form below is enough to start.

Today
Leg 02

A consultant takes it

One named person picks up your brief, calls to fill the gaps, and builds options against real availability — not cached fares.

Within 1 working day
Leg 03

You approve a quote

An itemised quote with the cancellation schedule attached. Change it as often as you like; nothing is booked until you say so.

When you're ready
Leg 04

We hold the trip

Tickets, vouchers and the full itinerary in one place — then a contact who answers while you're actually travelling.

Through your return
05 · Your desk

Who you'll deal with.

A small team, with the work split so nobody is doing four jobs badly. You'll know all of their names before you travel.

TC

Travel consultant

Owns your brief end to end — builds the options, writes the quote, makes the booking.

OL

Operations lead

Confirms suppliers, issues tickets and vouchers, and fixes what moves after booking.

CS

Customer support

Your line while you're travelling — delays, hotel trouble, a transfer that never arrived.

FE

Finance executive

Invoices, GST paperwork, refunds and the payment schedule on staged bookings.

Trip brief

Tell us where you're going.

This is the same brief our consultants work from. The more you fill in, the closer the first quote lands — but name, phone and a destination are enough to get started.

  • Costs nothing, and doesn't commit you to booking
  • Goes to a named consultant, not a shared inbox
  • Answered within one working day
  • We never sell your details on

By sending this you agree we may contact you about this trip. Details are stored in our workspace and never sold.

06 · The paperwork

Credentials, plainly stated.

Anyone taking your money for a trip should be easy to check up on. Here's ours — verify any of it before you pay us a rupee.

Registered entity

Legal name & address

Our registered business name and office address, so you know exactly who the contract is with.

GSTIN

GST registration

Our GSTIN appears on every invoice and can be checked on the government GST portal.

IATA TIDS

Travel agent ID

Our IATA TIDS designator code, identifying us to airlines and suppliers.

Section 206C(1G)

TCS on overseas travel

Where a package crosses the statutory threshold, TCS is collected at the prevailing rate and shown as its own line. We issue the certificate you'll need at filing.

Terms

Cancellation & refunds

Refunds follow the supplier's schedule attached to your quote. Our fee and the timeline for money reaching you back are both stated there.

Privacy

What we hold

We keep what a booking needs — name, contact, travel documents and payment records. We don't sell it, and you can ask us to delete it.